Description
Cyara announced the launch of Cyara Crawler today, the world's first automated software that explores, maps and documents interactive voice response (IVR) applications and creates Cyara test cases. Cyara Crawler replaces manually-intensive processes with automation and slashes time and cost to bring new customer experience (CX) capability to the market. Crawler's functionality is particularly significant given the frequent need to make changes to IVR applications to improve the customer experience.