Description
CA Business Service Insight CA BSI provides performance management of your service level agreements SLAs and IT services. This SLA management solution can help your organization better articulate the value of your IT in business terms and understand service performance from the top down.
CA BSI focuses on contractual service level management to help your organization move beyond simple monitoring of transactional performance, infrastructure elements and individual incidents ? helping you better understand the impact of operational performance on your contractual obligations.