Description
Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all channels throughout the organization in an open, platform-independent solution, based on standards.Altitude uCI unified customer interaction is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.