Description
Microsoft Dynamics CRM was first introduced in 2003. It is a customer relations solution developed by Microsoft. Dynamics CRM is a CRM system providing sales, marketing, and service (help desk) functionality. It is offered in two flavors: Online (competing directly with Salesforce) and on-premise. The latest version was released in October 2013. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces.
Microsoft Dynamics CRM 2011 :
1. Microsoft Dynamics CRM 2011 is available as a cloud offering or an on-premises installation by a partner/customer.
2. As in CRM 4 these versions can be highly customized using advanced extensions.
3. New feature set includes – Visualizations, Dashboards, Document Management, Grid Filters, Dialogs, Recurring Appointments, Custom Activities, Goal Management, Fetch based Reports, MAPI based Outlook clients, FLS etc.