Description
ServiceMax, the leading field service management solution for a new era of business, today announced the launch of Connected Field Service, the field service industry’s first complete Internet of Things (IoT) solution. Connected Field Service (CFS) is the first product to seamlessly integrate IoT machine data with a field service delivery system, providing service professionals and technicians with real-time proactive information about field assets, delivered via the cloud to their mobile devices. As manufacturers and service providers continue to emphasize the need for proactivity in field service, the solution will be the essential framework for delivering more intelligent and agile service, transforming how technicians operate in the field while improving the quality of service they’re able to provide.Connected Field Service, an offering from ServiceMax that leverages the PTC ThingWorx® IoT platform, enables ‘smart’ machines to initiate service requests, introduces new tools for remote service, and displays real-time machine data to service professionals and, when combined with additional PTC Service Lifecycle Management solutions, provides technicians with connected diagnostics and contextual repair procedures via mobile devices. As part of the offering, ServiceMax is also announcing the availability of ProductIQ, a new feature in the ServiceMax Mobile suite for iPad and Laptops. ProductIQ provides ServiceMax customers a simple and clear mobile window into smart device details and records in-field activities. By transforming service delivery with real-time machine data and intelligent service tools, manufacturers can better guarantee asset performance and uptime, allowing them to sell services, and not products, in-line with the outcome-based model.