Description
SAP Customer OnDemand covers the customers segment of SAP’s loosely-coupled cloud suite to support sales, marketing, and customer service teams. SAP Customer OnDemand is composed of SAP Sales OnDemand, SAP Social OnDemand, SAP Service OnDemand, and SAP Social Media Analytics by Netbase. The latest update to Customer OnDemand adds the SAP Customer OnDemand Support Portal, a web portal that allows customers to submit and track support tickets online or browse a library of possible solutions. The portal integrates with Social OnDemand and Service OnDemand to provide a unified ticket queue for the customer service team.