Description
Qfiniti provides a contact centre with an ability to use a reliable and robust call recording and workforce management solution.Qfiniti is an integrated customer interaction suite that enables contact centre supervisors to measure, improve and track performance and manage all contact centre data through a centralized system. Qfiniti allows users to monitor a wide range of metrics, such as customer satisfaction levels, quality, compliance, agent skills and customer trends all from a single interface and deploy performance assessments and effective training directly to the agent’s desktop.