Description
The Oracle E-Business Suite Interaction Center is a family of products that integrate all of your customer interaction channels—from email to the Web to telephone to voice-over IP—transforming your contact center into a powerful e-business communications hub. Working with Oracle Sales, Service, Contracts, and Marketing applications, Oracle Interaction Center gives you a sychronized, comprehensive view of your customers, supporting cross-selling and upselling, and giving you the intelligence you need for a true 360-degree view of all customer activity. Your agents respond quickly and more accurately to all customer needs, helping you retain existing customers and gain new ones.