Description
Salesforce, the Customer Success Platform and world's #1 CRM company, today announced Desk.com Business Plus, the newest edition of the all-in-one customer support app that enables fast-growing SMBs to scale while meeting the evolving demands of their customers. Business Plus is based on feedback and best practices of some of Desk.com's fastest-growing, most successful customers. With Business Plus, new capabilities for service managers and agents empower startups and more established small businesses to boost customer retention and maximize agent productivity while quickly resolving customer issues.Company growth is about more than just finding new customers—it's also about making sure that current customers are happy. In fact, companies that prioritize the customer experience generate 60 percent higher profits than their competitors1. Yet, it's common for SMBs to face challenges scaling their support teams when they use point solutions with limited flexibility. That's why today's fast growing SMBs are turning to Desk.com to deliver top-notch, personalized customer service that drives topline growth.