Description
IBM Tealeaf cxImpact transforms the rich customer experience dataset captured by the Tealeaf CX platform in real time into visually replayable and completely searchable customer sessions. cxImpact not only captures the page-by-page, browser-level recording of each customer session, but also offers one-click access to all of the supporting HTTPS request-and-response information for further technical analysis. With immediate visibility into your online customers and the hidden problems affecting your business, you can detect, quantify, and quickly resolve issues and sources of customer struggle.