Description
As part of the roll-out of ShoreTel Connect™, ShoreTel® today introduced ShoreTel Connect Contact Center™, a robust solution scalable to 1,000 users for both ShoreTel Connect CLOUD™ and ShoreTel Connect ONSITE™. Built on the foundation of ShoreTel’s award-winning Enterprise Contact Center, ShoreTel Connect Contact Center extends the power of multi-channel routing and deep reporting to ShoreTel Connect CLOUD, and delivers a sleek new agent interface for all customers.Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has integrated previously stand-alone contact center functions into a single, centrally web managed, highly available platform.