Description
UserVoice, the leading platform for data-driven product managers, today announced the launch of UserVoice 3.0. UserVoice 3.0 is a major expansion of the UserVoice Product Management Platform that enables product teams to collect, analyze, manage, and act on customer feedback across a wide variety of channels and build roadmaps that lead to better products, happier customers and more revenue. Specifically, UserVoice 3.0 brings a whole new suite of tools to help product managers prioritize roadmap decisions using data about customer preferences and individual traits.“The Outlook team was looking for a new way to bring data and insights into product planning,” said Zohaib Ali, Senior Program Manager for Outlook at Microsoft. “We chose UserVoice 3.0 because it provides an integrated platform to collect, prioritize and act on customer feedback and helps our team make data-driven decisions.”UserVoice 3.0’s core functionality, SmartVoteTM, eliminates internal ambiguity over the direction of the product roadmap by allowing teams to prioritize features and make decisions using statistically significant data related to customer demand, revenue and return on investment. Product teams can now test the best internally-generated ideas against user-submitted ones using a single question survey that engages even the most casual of users. The end result is a list of ideas and features prioritized by their impact to the business.UserVoice 3.0 also offers an array of new capabilities to support the growing number of customers in mid-market and enterprise companies. These new features allow product teams to better manage and understand their data at scale. Customized Views and Notifications allow members of larger product teams to stay on top of their portion of the product without being overwhelmed by information only relevant to other groups. Advanced Trend Reporting gives product managers the ability to quickly bubble hot or trending ideas to the top of the discussion.“UserVoice 3.0 simplifies the complex job of today’s enterprise product manager by consolidating the tools necessary to collect, prioritize and act on customer feedback in one single platform,” said Richard White, CEO and founder of UserVoice. “We’re transforming the art of product management into a science and this release demonstrates our commitment to building a platform that gives modern product teams the tools to make decisions based on data and not intuition.”