Description
MultiChannel Communications delivers both email response management system and chat. With this application your enterprise can address high volumes of incoming structured such as web forms and unstructured emails using the ability to classify, route, and respond via universal queuing. Agents can review their queue of inbound emails, access complete customer histories and profiles, open and add attachments to email messages, and provide personalized responses. Operating in real-time, web collaboration enables customers and customer service representatives to communicate via a two-way text chat, delivering personalized service.