Description
IBM Tealeaf cxConnect for Voice of Customer VOC allows customers to seamlessly integrate Tealeaf's rich customer experience dataset with any VOC application. Businesses use VOC technologies to understand the perspectives of and gather feedback from their online customers. When trying to uncover why customers are providing specific feedback, companies are able to use the integration with Tealeaf to review the actual experience of the individual users who provided feedback. This visibility provides full context about the user's experience and their feedback to ensure that businesses can effectively refine their efforts.