Description
As a follow-up to a recent acquisition announcement made by Genesys, we recently had a chance to discuss contact center trends with Genesys CMO Reed Henry. Genesys is a leading provider of multi-channel customer experience and contact center solutions with over 3,500 customers in 80 countries. According to Henry, unified communications and collaboration tools UC&C are being fully integrated into today’s contact centers, and cloud-based contact center options are increasingly important.