Description
RSA products reach End of Primary Support (EOPS) a minimum of 36 months* following the date of the product's General Availability (GA), unless otherwise specified. Once a product reaches EOPS, RSA Technical Support is no longer available under base support/maintenance agreements. Customers interested in uninterrupted support must upgrade to a current release or contract for RSA Extended Support. Customers must have a current Support Maintenance contract (Basic or Enhanced) as a prerequisite to Extended Support purchase. Extended Support coverage varies dependent on whether it is Year-1 or Year-2 of the Extended Support.