Live Assist CafeX for Dynamics CRM

History

Live Assist functionality

  • Agents interact with customers within Dynamics 365 for Customer Engagement:
  • Full integration with Customer Engagement customer.
  • Integration with Unified Service Desk for Dynamics 365.
  • Live omnichannel: Customers connect with your agents across mobile and web.
  • Proactive customer engagement with chat:
  • Customer assistance via chat that provides contextual customer information to agents including past history, preferences, and purchases.
  • Faster problem solving with co-browse: View your customer’s app or browser with sensitive data hidden.

Reference Material