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Live Assist CafeX for Dynamics CRM
History
Live Assist functionality
Agents interact with customers within Dynamics 365 for Customer Engagement:
Full integration with Customer Engagement customer.
Integration with Unified Service Desk for Dynamics 365.
Live omnichannel: Customers connect with your agents across mobile and web.
Proactive customer engagement with chat:
Customer assistance via chat that provides contextual customer information to agents including past history, preferences, and purchases.
Faster problem solving with co-browse: View your customer’s app or browser with sensitive data hidden.
Reference Material
Microsoft Link