Description
GAINSIGHT Businesses today use data, analytics and automation to give their teams the edge they need to acquire new customers. However, once new customers are onboarded, siloed data sets, error-prone guesswork and manual workflows can leave them blind to the actual condition of those customers.
That's why customer-driven enterprises are leveraging the power unlocked by customer data in order to get proactive about identifying at-risk customers while growing the lifetime value of healthy ones.
A new paradigm, called Customer Success Management, has begun to take shape. It's not just an organization, but an attitude across the entire enterprise, with a delicate balance of people, processes and enabling technology.
With Gainsight, your business can leverage customer intelligence and automation to proactively manage retention, reduce unexpected churn and identify upsell opportunities.
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