Description
Conversocial is a cloud solution that helps businesses to efficiently and securely manage customer service on social media at a large scale. Hundreds of major brands use Conversocial to handle high-volume customer service through social media in the most efficient and secure way possible. Its software and expertise has helped more than 150 of the biggest global companies implement their social customer service operations, including Google, Barclaycard, Coach, Hertz, JackThreads, Publisher’s Clearing House and Tesco.
Hundreds of major brands use Conversocial in the contact center to handle high-volume customer service through social media. Conversocial mission is to power the best customer experience, enhance agent productivity, and improve operational efficiency through deep integration with customer service processes and technology.
Specialties
Social Customer Service, Social Media ROI, Customer Satisfaction, Community Management, Brand Reputation Management, Facebook for Business, Twitter for Business, Customer Insight.
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| Twitter: | conversocial |
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| WebSite: | http://www.conversocial.com/ |