Description
TeamSupport created our customer support software because as veterans of the technology industry, we know your pain.It wasn’t so long ago that we were working inside high tech and software companies as CEO, software developers, and customer support and Help Desk professionals. In the course of doing our jobs over many years, we watched in frustration as communication consistently broke down within teams and across departments.As customer support professionals, we sat in the Help Desk chair, feeling helpless and exasperated when we received the same question from five separate customers, not realizing that someone else had already detected a solution to the problem.
As business executives, we ranted about how Help Desk wait times and dropped calls were negatively impacting product sales.That’s why, in 2008, we developed TeamSupport, a powerful-yet easy-to-use, Web-based enterprise software that today helps businesses provide more seamless, effective customer support by enhancing collaboration and breaking down internal barriers.
Using our skills as software and customer support professionals, and drawing upon industry best practices honed in numerous workplaces, we built a product that is widely considered one of the best in the field.
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